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CustPro

Process Mining on Full Customer Journey
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Further details
Type
R&D projects, public funding
Duration
2017 - 2018
Executive
Research Group Workflow Systems and Technology
Abstract

Overall, the CustPro project aims at analyzing the customer journey process through a tourism platform. The goal is to identify potential optimizations in the customer experience as well as identify possible extensions for applying process mining techniques and their results.

In a first step, the cooperation between the WST group and our partner LuxActive will be defined and elaborated. This first project phase is supported by the Vienna Business Agency through their program „Cooperation Initiation“. 

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