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Problems and Challenges When Implementing a Best Practice Approach for Process Mining in a Tourist Information System

Abstract

The application of process mining techniques for analyzing customer journeys seems promising for different stakeholders in the tourism domain, i.e., the tourism providers are enabled to, e.g., find nice offers or partner services and the guests can improve their holiday experience. One precondition for mining processes (high quality) logs. This paper reports on experiences in implementing a data warehouse component for storing process logs in the tourism information system oHA. It shows which analysis questions can be answered by applying process mining and analysis on the logs. Finally, lessons learned are discussed.

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Citation
Category
Paper in Conference Proceedings or in Workshop Proceedings (Paper)
Event Title
Int'l Conference on Business Process Management 2017
Divisions
Workflow Systems and Technology
Event Location
Barcelona, Spain
Event Type
Conference
Event Dates
10-15 September 2017
Series Name
BPM 2017 Industry Track
Page Range
pp. 1-12
Date
2017
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